1. Getting Started Expand 1.1 First steps - from idea to action 1.2 Involving the community 1.3 Involving service users 1.4 Planning your work 1.5 Choosing legal structures 1.6 Charitable status 1.7 Where to go for help 1.8 Model Constitution for setting up a small charity 1.9 Charitable Incorporated Organisations
2. Running your organisation Expand 2.1 Developing a strategic plan 2.2 The Business Plan 2.3 Effective meetings 2.4 Effective Annual General Meetings 2.5 Quality 2.6 Monitoring and evaluation 2.7 Risk management 2.8 Health & safety 2.9 Equal opportunities 2.10 Welsh language - legal context 2.11 Insurance 2.12 Data protection & GDPR 2.13 Community Action to tackle Climate Change 2.13.1 Where to go for help on action on climate change 2.14 Using freelance trainers and consultants 2.15 Environmental policy 2.16 Environmental Sustainability management systems 2.17 Impact and impact measurement 2.18 Social Value Policy
3. Working with Others Expand 3.1 Consensus building 3.2 Community participation and engagement methods 3.3 Partnership 3.4 Compacts 3.5 Customer care 3.6 Networks 3.7 Commissioning 3.8 Contracts 3.9 Wales’ International Development Network 3.10 Public law remedies-challenging decisions made by public bodies.
4. Volunteers Expand 4.1 Thinking about volunteering 4.2 Developing a volunteer strategy 4.3 Creating a volunteering policy 4.4 Recruiting, selecting and inducting volunteers 4.5 Attracting Welsh speaking volunteers 4.6 Equality and Diversity in volunteering 4.15 Supporting harder to place volunteers 4.8 Keeping volunteers safe 4.9 Safeguarding and good management practices 4.7 How to ensure volunteer satisfaction 4.10 Disclosure and Barring Services 4.11 Volunteers and the law 4.12 Volunteers and welfare benefits 4.13 Volunteer expenses 4.14 Investing in Volunteers 4.8.1 Risk assessment - volunteers based at home 4.16 Involving young people as volunteers 4.18 Volunteer Drivers 4.19 The economic value of volunteers 4.20 Employer Supported Volunteering 4.21 What do Volunteer Centres do in Wales? 4.17 Understanding mental health and volunteering 4.22 Managing volunteer exits 4.23 Volunteers and insurance 4.24 Involving volunteers from overseas 4.25 The language of volunteering - terms explained 4.26 Managing concerns relating to volunteers 4.6.1 Equality and diversity monitoring for volunteers 4.27 Promoting Welsh Language through volunteering 4.28 Welcoming volunteers who are asylum seekers or refugees 4.29 Carers and volunteering 4.30 Supporting Volunteers who have Additional Learning Needs
5. Trustees and Governance Expand 5.10 Register of People with Significant Control 5.1 Principles of governance 5.2 Trustee duties and responsibilities 5.3 Governing body structures and honorary officers 5.4 Recruitment, selection and induction 5.5 Training and development for trustees 5.6 Working with the chief officer 5.7 Liability of trustees and governing body members 5.8 Trustee indemnity insurance 5.9 Winding up - the steps involved and alternative options
6. Employing and Managing People Expand 6.1 Working in the voluntary sector 6.2 Employing staff for the first time 6.3 Drawing up a Job Specification 6.4 Advertising your vacancy 6.5 Selecting your candidate 6.6 Producing a written statement 6.7 Induction, training and development 6.8 Supervision and appraisal 6.9 Grievance 6.10 Harassment 6.11 Redundancy policy 6.12 Health and safety policy 6.13 Sickness policy 6.14 Family friendly policies 6.14.1 Maternity policy 6.14.2 Paternity policy 6.14.3 Adoption policy 6.14.4 Right to request flexible working 6.15 Equal opportunities policy 6.16 Whistleblowing policy 6.17 Retirement policy 6.18 Disciplinary policy
7. Finding and Getting Money Expand 7.1 Developing a fundraising strategy 7.2 Grants - fit for funding 7.3 Applying to funders 7.3.1 Accounting for volunteers' time in funding applications 7.5 Loans 7.6.1 Fundraising events 7.6.2 Fundraising legacies 7.6.3 Fundraising donations 7.7 Introduction to procurement 7.7.1 Introduction to tendering 7.7.2 Developing a successful tender 7.7.3 Costing your tender 7.8 Trading 7.8.1 Charity Shops 7.9 Giving (sources of funding) 7.10 Tax effective giving 7.10.1 Introduction to payroll giving 7.10.2 Payroll fundraising 7.10.3 Payroll giving consortia 7.10.4 Introduction to Gift Aid 7.10.5 Gift Aid Promotion 7.10.6 Gift Aid Record Keeping 7.10.7 Gift Aid FAQ 7.11 Corporate funding 7.12 Specialist European Teams 7.13 Working together to raise income 7.14 Community Investment
8. Managing Money Expand 8.1 Setting up a financial system 8.2 Setting a budget 8.3 Full cost recovery 8.4 Monitoring expenditure and budget 8.5 Financial controls 8.6 Annual accounts and audit 8.7 VAT 8.8 Payroll 8.9 Reserves 8.10 Pensions 8.11 Avoiding fraud 8.12 Ensuring you have a good reserve policy 8.13 How reserves should be invested 8.14 How to write a good investment policy
9. Assets Expand 9.1 Buildings 9.2 Running buildings 9.3 Land 9.4 Information Technology 9.5 Vehicles 9.6 Intellectual property
10. Promotion and Marketing Expand 10.1 Communications and marketing plan 10.2 Creating effective marketing and publicity materials 10.3 Preparing newsletters 10.4 Working with the media 10.5 Effective press releases 10.6 The annual report 10.7 Website development and maintenance 10.8 Accessible formats and languages 10.9 New and Social Media in the Voluntary Sector
11. Campaigning and Influencing Expand 11.1 Who represents me? 11.2 Introduction to Welsh devolution and the Government of Wales Act 2006 11.3 National Assembly for Wales and the Welsh Government 11.4 Assembly business and committees 11.6 Making Legislation 11.7 The National Assembly for Wales Commission 11.8 Petitioning the National Assembly for Wales 11.9 The National Assembly for Wales – Basic facts and Glossary 11.10 Local government information 11.11 Planning a Campaign 11.12 Campaigning and lobbying techniques 11.13 Local Authority Plans and Strategies 11.14 Local Government Scrutiny 11.15 Town and Community Councils
12. Climate Change Expand 12.1 Introducing climate change 12.2 Why climate change issues are important for the third sector 12.3 Climate change as part of sustainable development 12.4 Climate change social justice - impacts on vulnerable groups 12.5 Climate change and environmental justice 12.6 Climate change and energy 12.7 Climate change and housing 12.8 Climate change and livelihoods 12.9 Climate change and health 12.10 Climate change and transport 12.11 Reduce your organisation or group’s carbon footprint 12.12 Take local community level action on climate change